The legally binding contract agreed to when you purchase a rental with us is the First Date Rentals Rental Agreement/ Terms of Service as outlined on this page.

We, First Date Rentals, rent out our garment/s as stated in the invoice/ rental confirmation/ contract for a set period of time, to the Renter whom is also listed on this agreement on the following terms & conditions. 

When you hire from First Date Rentals, you are purchasing the right to wear one of our gorgeous garments during your agreed rental period, this is stated both on your confirmation email and in our system. Only you, the renter who's details were provided during booking is legally allowed to wear the rented garment.

We agree to deliver the garment ordered including the specified size, colour and design, on the date that you have requested, at the address noted in the order/ or have it available for pick up at our Milford studio.

To place a booking with us, you the renter must provide all of the following: NZ phone number, NZ home address & email address. Overseas information will not be accepted. Further Identification (Drivers license, passport etc) may be requested by us for larger value orders.

The garment rental is for a set duration that has been agreed on by both you and us (First Date Rentals). It must also align with the date selection instructions as outlined on our website. Following the expiry of the agreed rental period, your right to have the item is removed immediately. You agree to return the garment correctly, by the rental expiration date (the last date of your rental period). If the item is not returned by the due date stated in the terms and conditions you will be accountable for late fees/ loss of income or theft.

First Date Rentals is the legal owner of the all rental items at all times, you are simply 'borrowing'. Therefore, all rental items MUST be returned, and on time. 

The Renter acknowledges that in any breach of the rules stated in the terms & conditions that First Date Rentals has the ability to seek compensation as further out lined in the full rental agreement. 

All prices listed on our site are in New Zealand Dollars (NZD)

If you are under 18 years of age, your parent or legal guardian must agree to this contract.

Rental fees are listed on the website in $NZDollars. The full price breakdown is also shown when you select your garment and during the payment process. The shipping charges are calculated at checkout and will be listed for you.

By submitting your order you agree to authorise us to charge your selected payment method for the rental fee, shipping.

Rentals cannot be booked or held prior to payment. 

We do not hold items prior to payment being received.

We only ship on weekdays during work hours. This is as per NZ Posts network which does not operate on weekends, unless Saturday delivery is selected at checkout.

Garments are typically posted 2-3 days prior to your rental start period. Unless in the circumstances of a late order. For weekend orders we ship on Tuesdays & Wednesdays at latest. We will contact renters in the event of a disruption to our ability to send an item 2-3 days prior to an event.

If you are needing your garment during the day or the days prior before your event ( eg. you are travelling early to your event) please chose your date of travel as your rental start date or the day prior for events during the day. We do not offer refunds if the garment does not arrive prior if we are not notified of such circumstances.

Extended rentals (5-6 days) can be booked for extra special events for extra security & to receive the item early! 

All Friday/Weekend hires must be placed by Wednesday 2PM unless selecting Saturday delivery. Orders placed after this time are made at the renters own risk of late arrival. We must be notified when placing an order after this time using Saturday delivery.

Pick ups are notified the day prior to their rental start date via an automatic emailing- please respond to this with your preferred collection time.

Refunds are only provided for late deliveries if the order was placed 3 or more (4 or more for rural addresses) business days in advance of their rental start date. Orders made less than 3 working days in advance are placed at the customers own risk. This is as we were not provided enough notice to ensure the orders is sent early enough to avoid potential delays. 

All renters must follow the guidelines to date selection as described here.

All return dates MUST be working days only. 

Orders are NOT confirmed unless date selection instructions have been followed.

Renters who do not select working days as return dates are subject to having their rentals cancelled or late fees should this interfere with turnaround times for another customers rental.

Extended rentals may be selected for extra security and longer rental periods!

If you select extended rental, this is for a rental 5 days or over and up to 6 days. Therefore, your rental period can be up to 6 days from the first date of your rental period. 

Item Descriptions

Items with flaws, or imperfections that we know about will have these listed in the 'garment condition' description on their product page. No refunds will be offered for renting items with listed imperfections as these have been acknowledged before renting the item. We are more than happy to offer photos of describe imperfections upon request.

Label size and recommended sizings are seperate to one another. Label size will always be the label attached by the maker of the dress, whereas recommended sizings are what we recommend is the actual fit of the garment. We are not liable if this description is not entirely accurate for you.

Please remember we are a garment rental company, therefore our garments should not be expected to be in brand new condition and general wear will be present. However,  importantly we acknowledge they must be in wearable condition with minimal damage/ staining.  There will always be an element of wear to these garments.

Expected wear & tear for a rental garment includes things such as:

• Micro pulls
• Small loose threads
• Minor knicks to fabric
• Stitching knicks
• Small or unobvious markings. 

We do our best to make note of any significant wear and tear in garment condition descriptions. Cleaning and repairs are always done to the best of our ability but changes to the garments condition can always occur between booking and your rental. We will contact you in the event of significant condition changes or attach notes inside the garment for minor changes.  

Cleaning procedures

All items are cleaned thoroughly by us between rentals.

Dry cleaning is only used in more extreme circumstances as we require quicker turnarounds than this service can provide.

We have on-site airdressing machine which we use to fully sanitise and deodorise garments.

Depending on care labels, garments are either machine washed in wash bags, cold soaked or airdressered. Stain removal techniques are also used when appropriate.

We also have an on-site steam ironing machine which is used to iron all garments.

Garments should be expected to have minimal staining, we aim to list any minor permanent marks in garment conditions. However as garment condition can change by each rental, this is subject to change. We will aim to notify you of any new non-minor staining to the exterior of garments. 

You agree the name the order is placed under is legally responsible for the item in the case that issues arise. You are responsible for the garment from when it arrives to you (delivery scan) or is collected, until it arrives back to us.

Garment care:

You agree to treat our garment(s) with care so that unnecessary damage/ staining or loss of the garment do not occur.

We do allow renters to travel with our garments, including overseas if their rental dates are selected to cover their entire trip. However renters MUST NOT travel with our garments inside checked in luggage. Our garments must be kept with the renter in carry ons. This is to ensure the safety of our garment. 

Renters are strictly not to alter, modify or attach anything to our garments. This includes temporary modificiations, pinning, excess tape use, removing hanging ribbons. The item must remain as delivered.

Rental price included cleaning costs only covers simple cleaning that isable to be performed by us & that is successful. Some rentals state their rental price includes standard dry cleaning. Excess charges however do apply for any more substantial cleaning/ markings. 

You agree that if you receive a garment damaged and the damages were not made by you, to contact us immediately upon receiving with photos as soon as the garment is received. Should renters NOT do this immediately they may be subject to pay compensation for these damages upon return of the garment.

Damages to our garments:

You will be held accountable and required to pay compensation for any damage or staining that occurs during your rental. This includes theft, fire damage, staining, pulls, tears, loss of item, irreparable damage resulting in replacement costs etc.

Should a garments condition be altered due to damage, but only to a degree we think it can still be rented at a discounted rate, we will require damage compensation. This will often occur when we are unable to replace a garment.

The applicable damage compensation will be determined fairly at the discretion of First Date Rentals based upon: A reasonable inspection of the item, its ability to be rented again, the degree of damage, how much it will cost to repair/ clean or replace and any future rental income loss. 

Not following instructions outlined by us, in the rental agreement, return card or return email instructions also makes you liable to any compensation deemed necessary. This includes things such as posting a return on your own postage, using drop boxes, failing to abide by garment care instructions, altering garments, cleaning garments, etc. In doing so you authorise us to charge for repair costs, replacement costs AND/OR lost of income compensation.

When replacement is required:

Should a garment be irreparable, stolen or damaged beyond rentability due to damage sustained during your rental you authorise First Date Rentals to charge you up to 150% of the retail price (RRP).  Compensation for damaged garments includes covering any loss of income for future bookings which are impacted. This includes other customers who no longer wish to rent the garment due to condition change. Compensation also includes any alterations we have performed, import taxes and shipping costs.  If the item is unable to be replaced, we will still require these same costs.

Replacement costs are required to the full value of the dress, depreciation is not relevant when the damage sustained results in a garment requiring complete replacement. We may at our own discretion offer a depreciated replacement cost if there were significant flaws to the garment.

Should cleaning be first attempted to fix damages/ staining, this must be covered by the renter in full, even if the attempts to clean/ repairs are not successful. Repairs/ cleaning of the garment will only be to satisfaction if the garment can be returned to its prior condition. This is at our discretion to determine.

When renters pay compensation to replace garments or the full RRP the garment will be sent to them to keep. 

Payment for damage/ replacement of garments: Compensation for damages can be paid using direct card payment, Afterpay, Laybuy. Card payment has a 2.7% surcharge for card processing fees. Afterpay & Zip Pay incur a 5% surcharge.

We offer refunds for items that are received damaged or stained beyond wearability, provided that we are notified immediately. The garment must be returned within 24 hours of being received and remain unworn.

If you choose to wear an item to your event or keep a rental for longer than 24 hours after receiving it, you are considered to have accepted the garment in its condition and waive the right to a refund.

Partial refunds may be offered if a garment is received in a wearable but with an unlisted flaw beyond the scope of normal/ expected rental wear. Please contact us immediately upon receiving if your garment comes with a minor defect or stain that we have not pre-listed. We will assess the situation and determine compensation that is suitable. 

There are no other circumstances where correctly delivered/ collected rentals will be refunded.

Refunds & credits are not offered (As further described below) for:

• Change of mind, simply not liking the garment on or choosing to not wear the garment.
• Fit/ sizing related issues.
• Details about garments which are already predescribed. 
• When rentals have already been shipped or packed for pick up.
• Flaws which have been described or are within 'expected' rental garment condition. 
• Rentals that arrive late from orders placed less than 3 full working days in advance of the rental start date
• If we are unable to facilitate a try on of the garment prior to your event date.

For further information on when refunds/ credits are not offered please refer to our refund/ cancellation policy.

Try ons are also available at our Milford Studio to assist with this.

I am a pick up!

Pick ups will be contacted via a pick up email containing all collection details. Pick up emails are sent the working day prior to their rental start period. Pick up emails can sort to spam folders on occasion, please monitor these. 

Please book extended rentals in the case you need to pick up a garment early. 

Pick ups are required to return garments via drop off to the same address they were collected from on their return date.

You agree you will not send a picked up rental back in your own return bag. You also agree you will not send an item back on normal post, this will mean you will be charged for late fees as this type of postal service takes at least 4 days. 

How we ship? 

All parcels are shipped through a Go Sweet Spot business account using NZPost as the carrier.  NZPosts network only functions on weekdays- unless a Saturday delivery ticket is used. Therefore we can only ship on weekdays. Our labels are electronically generated based off the details inputted at checkout. 

Garments are typically posted 2-3 working days prior to your rental start period. Unless in the circumstances of a late order. For Friday/ Weekend orders we typically ship on Tuesdays & Wednesdays. This allows at least 2 days on overnight courier to reach you. We will always contact renters in the event of a disruption to our ability to send an item 2-3 days prior to an event.

Your tracking number will be sent to you via email or text message when your item has been packaged by us. Please contact us if you have not received your tracking number. Your delivery estimate can be checked via your tracking which shows the target delivery date.

All of our postage rentals include prepaid return bags. 

We offer same day posting for late orders placed before 2pm, orders placed after this time will be shipped the following day. 

Renters must monitor their parcels closely and contact NZPost urgently should issues arise. 

Shipping options:

Overnight courier shipping: NZPost overnight courier is estimated to be overnight, but not guaranteed. This service is subject to shipping delays that may affect the items ability in meeting this estimate. Although the majority of parcels make their overnight targets.

Rural shipping: Rural courier is estimated to take 2-3 days to arrive. If you do not select Rural shipping for a rural address, we are not liable if the item does not arrive in time.

Saturday delivery: If an order is placed after 2pm on Wednesday for the current week/weekend & your event date is Saturday, we strongly advise selecting Saturday delivery as your shipping option. Late orders that select Saturday delivery tags are still made at the renters own risk. Saturday delivery is not available for rural addresses. 

Renters who incorrectly select pick up instead of shipping, will not be offered any form of compensation if the garment does not arrive to them in time. Please carefully select your shipping option, and double check this on your order confirmation.

Please note we can only do as much as the postal system allows us to. We always ship on overnight courier, however this is subject to delays which are out of our control. When renting garments there is always an associated risk, particularly when you are choosing for us to ship the item via NZPost as a seperate contractor. We have a 4- 6 day automatic block either-side of all rentals to allow for extra secure turn around times. However if delays are extensive or previous renters do not post their items back on time there is always slight risk. 

Steps to contact NZ Post

To track your item please go to the NZ post or Go Sweet spot tracking website. Or click the tracking link on your email. We advise constantly monitoring your tracking.

Shipping delays do occur. If your item has been delayed, please promptly contact NZPost on 0800 268 743. If you require an investigation to be launched please contact us so that we can request this. 

We ask that receivers contact NZ Post for issues as this is the items postal carrier and we unfortunately have no control over delays. When contacting NZ Post, depot pick ups can usually be arranged if the item has reached your local depot. 

We want to advise that often when items say their last scan is at the outward depot (East Tamaki) that they are often not still located here. There is typically never any inward depot scan. Items usually move straight from Processing at outward depot to suddenly “ready for courier” or “out for delivery”. This can change at any time! 

We are not liable for communications between our customers and NZ Post. Although in some circumstances we may try assist, this does not make us liable for the communication involved.

Your item has been shipped- What's next?

To track your item please go to the NZ post or Go Sweet Spot's tracking website. Or click the tracking link on your email. Please monitor your tracking closely.

Please take caution in redirecting your item. This will likely cause delivery delays in getting your parcel on time as the parcel will then be halted in processing & require relabelling. Should you request a redirection we are not liable if the parcel does not arrive on time. 

Delays/ Issues in the Courier Network

To check regional delays within NZPost please click here.

We unfortunately cannot speed up orders once within the NZPost Network, please contact NZ Post for assistance with courier related issues. Please also contact us to let us know if the garment is delayed. We do however monitor our parcels while in transit. We are happy to try help and offer any assistance to you! Please contact us if you would like an investigation opened for a delayed parcel.

When contacting NZ Post we also advise that sometimes depot pick ups can be arranged if the item has reached your local depot. All contact must be made urgently to us and NZ Post in the even of a missing or extremely delayed parcel. If your item has made it to your local depot or is stuck at "ready for courier" please urgently call NZPost to request a depot collection.

Parcels with tracking showing 'attempted delivery', 'ready for courier', AND/OR redirection requested are not applicable for refunds. We recommend that you pick it up from the depot/post shop if the parcel has been attempted for delivery or has spent an extended amount of time awaiting courier collection. Redelivery or redirection will cause further delays.

Should an item say delivered but cannot be located by the renter, the renter must urgently contact NZ Post & First Date Rentals. Renters are required to take responsible & urgent action in such circumstances. A delivery scan highlights to us the item is with you and your responsibility. Delivered parcels which NZPost can show an accurate geo-tagged proof of delivery within your property boundary are at the full responsibility of the renter. All parcels are non-signature and so we do require renters to monitor tracking closely and take urgent action to secure the parcel once delivered. 

Should a parcel be unable to be located by the recipient, First Date Rentals will request an investigation be logged with NZPost. This will likely include them following up on the delivery scan, with the delivery driver, etc. We are unable to provide any form of refund to our customer until this investigation has been concluded by NZPost/ or the parcel has been recovered. 

Orders that arrive after rental start dates

Orders that do not arrive by the rental period start date are assessed on an individual basis by us. Please email us immediately if your parcel does not arrive by your rental start date.

Orders that do not arrive in time due to late returns will be offered a full refund should the garment not arrive on time. We will contact the renter as soon as we know an item is returning to us late, so the renter will know if this applies to them and that the item is being sent late.

All orders that arrive late due to NZPost delays are not applicable for refunds of their shipping costs. NZPost does not offer postal charge refunds in the instance that parcels do not make their estimated delivery dates. 

Any order which we have assessed and determined that a refund/ store credit is appropriate will only have this processed once the garment is received back by us. Should an order arrive after its start date, it must still be returned on time. Should a customer not return the garment by its return date/ within 24 hours of receiving it they waive the right to any refund/ store credit. 

Late Orders

Late orders are defined as orders placed after the postal cut off/ less than 3 full working days in advance of start dates.

Placing a late order is at the customers own risk of delayed arrival.

We do not offer refunds or credits for same week orders placed after the 2pm Wednesday postal cut off OR for orders placed less than 3 full working days in advance to the rental period start date as we were not given enough time to ensure these were posted earlier to avoid potential delays. 

Saturday delivery tickets are recommended for late orders delivering to residential (non-rural) addresses. Saturday delivery should only be used on orders placed before 2pm Thursday. Selecting Saturday delivery does not guarantee delivery by Saturday for late orders.

Failure to declare/ redirection

We do not offer refunds or credit  for orders where rural addresses have not been declared correctly during the ordering process.

We do not offer refunds or credit for orders where recipients have redirected the parcel in transit. Redirection will mean the parcel is pulled from processing to relabel which causes delays.

We do not provide refunds or credit for orders which do not arrive in time due to invalid or incomplete addresses. Our labels are automatically generated with the shipping info provided at checkout. It is the customers responsibility to ensure that the shipping details are sufficient for NZPost delivery.

How late can I place an order?

Please refer to the link here. 

The instructions in this information page are bound to our rental agreement.

Returning your garment
Postal rentals: Please only post garments in your prepaid return bags & drop them to a NZ post office counter as early as possible. Postal returns need to be completed by 4pm at latest.

PLEASE AVOID USING LETTER POST DROP BOXES OR HANDING OFF PARCELS TO OTHERS (EG. HALL STAFF, WORK POSTAL COLLECTION AREAS).

Pick up rentals: Please pack your rental inside its branded return bag. Return the bag and garment to our drop box or doorstep & contact us to let us know its there! 

Returning rentals late or incorrectly will subject you to $20 per day late fees AND/ OR require you to cover the cost of the next rental should it need to be cancelled. Incorrect methods of returning rental garments includes the use of:

• Your own postage (Particularly economy post)
• Using letter post drop boxes instead of post office counters
• Offloading your return duties to a third party which results in its late return (EG. Hall staff, work postage areas) 
• Leaving courier parcels in your own mailbox

I have lost my return bag

You also agree should you lose your return bag, that you will not send the item back without contacting us first as we may be able to forward you a label to print on paper. Should you not have access to a printer you agree you MUST urgently send the garment back on NZPOST overnight courier (yellow ticket) & forward us the tracking. Should you send the item back incorrectly or on economy post you will be liable for late fees and any rentals we must cancel.

For further information of damages or how we determine the applicable compensation please see section 6.

First Date Rentals reserves the right to take all steps we deem necessary to receive the applicable compensation required due to breach of the terms & conditions outlined in this rental agreement. Such as legal action and debt collection.

In circumstances where other rental related fees are warranted (Eg. specialist cleaning costs, late or incorrectly made return fees, repair fees, etc). We reserve the right to take further action when these fees are not paid by their invoiced due date. 

Methods can include but are not limited to debt collection agencies, disputes tribunal, legal action, naming you publicly. Personal data entered when placing the order may be discreetly used to recover the garment AND/OR recover compensation through the methods previously discussed (A renters full name is the only exception to this). 

Renters are required to cover all debt collection fees and/ or disputes tribunal application costs (for Baycorp debt collection this surcharge is an added 25% of the original debt owed).  If an invoice, fee or garment return is over 5 working days late/unpaid the debt OR we have been unable to contact the renter OR we are dissatisfied with the response received, the debt will be submitted to debt collectors. Once submitted the surcharge for collection fees becomes irreversible. 

We offer Afterpay & Laybuy options for all debts with an added 5% surcharge. 

Should a customer have an outstanding debt to us & then place a new order. We reserve the right to not fulfill & cancel the new order. We also reserve the right to keep the new orders payment as compensation for the outstanding debt. 

Customers who do not make payment of their debt by the required date and therefore are submitted to our debt collectors waive the right to keep the damaged item even if the debt is finally settled.

Rental costs do not contribute to outstanding debt (including late fees, replacement costs, repairs, cleaning etc).

Renters are strictly not to wash or dry clean our garments, once we receive the item back we will inspect it and determine the cost of cleaning, if there is any.

The majority of light staining we can remove ourselves without cost to the renter. We will determine if we can do this! This is called 'simple cleaning' and can be described as light staining or dirtiness that can be removed by us personally, all staining or damage beyond this that cannot be easily removed or fixed by us will be subject to extra fees. 

If the item is stained beyond what we can easily remove ourselves or is damaged but is able to be fixed by a dry cleaner/ garment repair place, the renter is required to pay extra dry-cleaning/ repair costs. You are required to pay these fees immediately as they are urgent. You will be invoiced with the cost via email once this has been determined by us, our seamstress or dry cleaners.

We reserve the right to select the dry cleaner/ repair place. 

Please note specialist fabrics (Eg. Silks) or specific staining or staining types may result in heavier cleaning fees. As these will require specialist cleaning. 

Please note: All damages or staining made before your rental, will not be considered your fault and will be taken note of and listed in the garment condition description. Renters must contact us upon delivery of a garment if they believe there is an unlisted/note flaw.

Prices for our garments are subject to change without notice. 
We reserve the right at any time to modify or discontinue our services and products (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

Modifications to our website and our website information are made regularly. In particular we regularly make changes to garment condition flaws, prices & renting guidelines.

We recommend customers select Saturday courier for all Saturday event rentals placed after our Wednesday 2pm cut off. Please select this as your shipping option at checkout.

Saturday delivery is not applicable to rural addresses.

Orders can be modified prior to postage or pick up. This can be either the garment itself or the rental period dates. Please contact us to request this.

We can also change shipping details etc upon request.

If a customer changes garments and the new garment is of a higher rental fee, this is required to be paid in order to confirm the modification to the booking. If a customer changes garments to another of a lesser rental fee, the customer will only be refunded the difference if the original dress is rebooked for the same dates.

Our refund/ cancellation policy ensures fairness for you the customer and for us as a small business.

Please keep in mind that by placing a booking we then hold this garment's availability from other customers for your booking. To pack or ship a garment we invest time in preparing the garment for your hire, including cleaning, garment preparation work, packaging and organising postage.

Our cancellation policy strictly follows the guidelines set by the consumer guarantee's act as further described here. 

Cancellation Policy as of Mon 1st July 2024:

24 hour cancellation window: We have a 24-hour cancellation policy, which starts from the time of the order. Customers must contact us within 24 hours of this time to be eligible for a full refund, minus a $5 payment processing fee, provided that the item has not been packed for postage or pick-up, or is within 3 working days of the event date.

Cancellations made 7+ days prior to the rental start date: Refund minus a $35 cancellation fee (Try on costs are nonrefundable). We are also happy to shift dates for an order for no fee, as long as we are notified 7+ days prior. 

Cancellations made less 7 days (but more than 3 days) or less prior to the rental start date: Store credit (valid for 6 months) minus $35 cancellation fee.

Cancellations made 3 days or less prior to the rental start date: We do not provide store credit or refund for late cancellations.

The cancellation policy applies per each garment booked. 

Late orders: Orders are considered late if they are placed less than 3 full working days before the rental start date. No refund or store credit will be provided in the event of cancellation or failure to deliver/collect by the start date. Late orders are placed at the customers own risk. 

Exchanges: We are pleased to make modifications to the garment in an order, subject to the availability of our other garments. There is no fee for this, unless the garment you exchange to has a higher rental price.

Refunds & credits are not offered (As further described below) for:

• Change of mind, simply not liking the garment on or choosing to not wear the garment.
• Fit/ sizing related issues.
• Details about garments which are already predescribed. 
• When rentals have already been shipped or packed for pick up.
• Flaws which have been described or are within 'expected' rental garment condition. 
• Rentals that arrive late from orders placed less than 3 full working days in advance of the rental start date
• If we are unable to facilitate a try on of the garment prior to your event date.

Refunds are only provided in situations where we believe we have been at fault, this is at our discretion to assess. We work tirelessly to provide beautiful rentals to all our customers & value our integrity as a business.

We do not offer refunds or credits for a rental due to 'change of mind' (ie. cancellations). Renting a garment is at your own risk in terms of how it will suit you, its fit or in person appearance. We can for many of our garments provide other customer photos. We are also happy to modify orders prior to them being completed.

We do not offer refunds or credits for not wearing a garment. Please remember when we have undertaken the work to complete your rental & have fulfilled our service to you. This includes holding the garment availability from other customers & removing it from our collection.

We do not offer refunds or credits for sizing or fit related issues. We do our very best to provide label sizes, recommended sizing, appearance, length and more on our rental listings.  We are also happy to provide measurements, size guides and discuss our opinion on the sizing/fit of a garment. Please note our recommendations may not always be entirely accurate or represent the actual fit on you. Please also ensure you measure yourself against the garments sizing chart prior to booking. 

We do not offer refunds or credits for predescribed or acknowledged specifics about a garment (Eg. Fabric type, design aspects, flaws). Please read through our garment descriptions & browse all photos listed with our garments. Please keep in mind that we are not the designer of the garment and so unless alterations are listed then our garments are as per manufactured. 

We do not offer refunds or store credits for any orders placed less than 3 working days in advance of start periods or any placed after Wednesday 2pm on the same week of its Friday, Weekend or Monday rental. These are classed as late orders which are made at the renters own risk, given we were not provided enough time to ensure this garment was sent early enough to avoid potential postage delays.

We do not offer refunds or credits if we are unable to facilitate a try on of the garment prior to your event date. Please only place a booking if you are happy with a garment. We cannot guarantee you will be able to try on any specific garment during a try on as bookings are always prioritised. Many of our garments are booked out back to back during busy periods so please keep this in mind when placing a booking.

Swap out garments can also usually be arranged based on availability for pick up rentals during weekdays. Swap outs will be required to pay any difference in pricing. They will not be refunded if the swap out garment is less than the original.

All orders applicable for a refund that were placed using store credit are not applicable to refunds, instead the store credit will be reissued. 

Store Credit Voucher's ( Credits ) will only be valid for 6 months from date of issue.

Cancellation Policy for orders placed prior to Mon 1st July:

**ALL RENTALS DEEMED APPLICABLE FOR A REFUND WILL HAVE A $5 ADMIN FEE DEDUCTED. This is due to Shopify processing fees & administration. 

Cancellations made within 24 hour's of order placement:

We offer a 24 hour cancellation policy (the 24 hour window is strictly from the time of order, first contact must be received within 24 hours of this time), from the time of booking placement, in which the customer can contact us to cancel the rental and receive a full refund (Minus the $5 fee) should the item have not been packed for postage or pick up OR made within 3 working days of the event date.

Cancellations made after the 24 hour window:

• If a rental is cancelled in advance by notifying us and the garment is then rebooked for the same dates by another customer, we will then provide a refund minus the $5 admin fee. Please get in contact with us so that we can make the garment available & put you on our list to monitor for rebooking. 
• If a rental is cancelled prior to the item being sent or put out for pick up, the renter can opt to receive a store credit voucher. 

Cancellations made within 3 working days of the rental start date:

We do not offer refunds or credits for cancellations made within 3 working days of the rental start date. 

Refunds & credits are not offered (As further described below) for:

• Change of mind, simply not liking the garment on or choosing to not wear the garment.
• Fit/ sizing related issues.
• Details about garments which are already predescribed. 
• When rentals have already been shipped or packed for pick up.
• Flaws which have been described or are within 'expected' rental garment condition. 
• Rentals that arrive late from orders placed less than 3 full working days in advance of the rental start date
• If we are unable to facilitate a try on of the garment prior to your event date.

Refunds are only provided in situations where we believe we have been at fault, this is at our discretion to assess. We work tirelessly to provide beautiful rentals to all our customers & value our integrity as a business.

Wedo not offer refunds or credits for a completed rental due to 'change of mind'. Renting a garment is at your own risk in terms of how it will suit you, its fit or in person appearance. We can for many of our garments provide other customer photos. We are also happy to modify orders prior to them being completed.

We do not offer refunds or credits for not wearing a garment. Please remember when we have undertaken the work to complete your rental & have fulfilled our service to you. This includes holding the garment availability from other customers & removing it from our collection.

We do not offer refunds or credits for sizing or fit related issues. We do our very best to provide label sizes, recommended sizing, appearance, length and more on our rental listings.  We are also happy to provide measurements, size guides and discuss our opinion on the sizing/fit of a garment. Please note our recommendations may not always be entirely accurate or represent the actual fit on you. Please also ensure you measure yourself against the garments sizing chart prior to booking. 

We do not offer refunds or credits for predescribed or acknowledged specifics about a garment (Eg. Fabric type, design aspects, flaws). Please read through our garment descriptions & browse all photos listed with our garments. Please keep in mind that we are not the designer of the garment and so unless alterations are listed then our garments are as per manufactured. 

We do not offer refunds or store credits for any orders placed less than 3 working days in advance of start periods or any placed after Wednesday 2pm on the same week of its Friday, Weekend or Monday rental. These are classed as late orders which are made at the renters own risk, given we were not provided enough time to ensure this garment was sent early enough to avoid potential postage delays.

We do not offer refunds or credits if we are unable to facilitate a try on of the garment prior to your event date. Please only place a booking if you are happy with a garment. We cannot guarantee you will be able to try on any specific garment during a try on as bookings are always prioritised. Many of our garments are booked out back to back during busy periods so please keep this in mind when placing a booking.

Swap out garments can also usually be arranged based on availability for pick up rentals during weekdays. Swap outs will be required to pay any difference in pricing. They will not be refunded if the swap out garment is less than the original.

All orders applicable for a refund that were placed using store credit are not applicable to refunds, instead the store credit will be reissued. 

Store Credit Voucher's ( Credits ) will only be valid for 12 months from date of issue.

Please ensure you return your garment correctly by the date stated on your return card. Return dates are the date the item must be posted by/ dropped back by. 

We rely heavily on trusting renters to return items in time and correctly. By not doing so you are potentially affecting another renters garment for their special event. Returning your garment on time is equally as important as it arriving on time to you.

The end of your rental period is stated on your return card, calendar booking confirmation & return reminder email. This is typically the next working day following your event.  

Due to the postal system being closed on weekends. Rentals over weekends, must be returned by the following Monday. Generally rentals must be posted back the next working day following you event. If the following Monday is a public holiday, please send back the garment on the next normal working day.

Should you lose your bag please contact us and we will email you through the shipping label to print on an A4 piece of paper and then stick to a postage bag. 

Please do not ship back pick up rentals. Please contact us first if you need to ship back a pick up rental. Late fees will apply if you ship the item back for a pick up rentals.

Late Fees:

If the garment is not correctly posted back to us at a NZPost counter (before 4pm) OR received via drop off to the pick up location by your selected return date, we require a $20 per day late fee for every day past your agreed rental end date AND/ OR compensation for any loss of income caused by this. 

If you return a garment late and due to this another rental has to be cancelled, you are required to pay compensation to the value of the rental that has had to be cancelled (loss of income).

Incorrect methods of returning rental garments include the following:

• Your own postage (Particularly economy post)
• Using letter post drop boxes instead of post office counters
• Offloading your return duties to a third party which results in its late return (EG. Hall staff, work postage areas) 
• Leaving your return parcel in a letter box for collection.

All circumstances listed above will require late return fees.

Late fees also apply to late payments of replacement costs of garments, damage and cleaning compensation.

 Please read through the return instructions provided carefully.

All bulk rentals are bound to the same rental agreement as normal rentals.

Should an item be returned late without contacting us & for a justifiable reason you waive the right to anymore outstanding bulk rentals in your subscription. 
Bulk rentals only apply to rentals $85 and under.

Bulk Rental Subscriptions & Gift Cards are non-refundable.

The customer who redeems the gift card is solely liable for the rental.

The payment methods offered by First Date Rentals through our secure checkout system include:

• Visa
• Mastercard
• American Express
• Zip Pay
• Afterpay
• Apple Pay
• Shopify Pay
• Google pay

We do not hold or take bookings prior to payment being made.

First Date Rentals holds no liability to you or any other third party, for any unforeseen circumstances or circumstances due to errors in information given to us by the renter, that result in any damage to the item, non-delivery, or loss of item. You solely hold responsibility for the item during the rental period, if any damage and or claims are made against you as a result of occurrences that happened while you were responsible for the item regardless of whether or not they were your own doing or out of your control, you will be held solely responsible for the costs incurred.

First Date Rentals will not be liable to the Renter or any third party for any damage or loss resulting from any defect.

We pride ourselves on our customers and absolutely love to see you stun in our garments! We cannot wait to see your photos! Therefore, we will do our absolute best to provide customers with the best service and their gorgeous garments!

By placing a booking with First Date Rentals, we agree to deliver the garment booked by the rental period start date. We ensure that all products match the quality level expected of a rental garment and are cleaned and ready to wear. Significant flaws are listed in condition descriptions on product pages or you will be contacted in the event of changes to a garments condition.

We are a rental company, therefore please keep in mind our garments are pre-worn and minor signs of wear are to be expected.

Your obligations are outlined in this rental agreement. Please read it thoroughly.

Once the garment has been delivered, you are then responsible for its safety and condition. Therefore, please look after it!

You the renter have an obligation to.. but not limited to

• Taking care of the items to the best of your ability.
• Not altering or washing our garments.
• Pay compensation as required by breach of the First Date Rentals rental agreement as ticked at checkout.
• Return the garment correctly and on time as stated on your return card.

Any comments or speech directed or implied towards us as business or our employees will result in us requiring compensation for defamation. This includes retaliatory or false reviews. 

Damage insurance is available for all garment rentals & covers accidental damage to the garments during your rental.

The Damage insurance price is scaled to the garment rental price and the RRP of the garment.

Our damage insurance covers up to $100 worth of specialist cleaning costs OR $100 worth of seamstress repairs to our garments.

Damage insurance does NOT cover and/ or contribute to:

• The replacement cost of a garment.
• Loss of income for future rentals.
• Late return fees
• Loss of item due to carelessness, theft or other

Full replacement cost is required should we deem a garment irreparable or lost. Further details on this can be found in section 6 of the rental agreement.

Damage Insurance is non refundable.

• It cannot be refunded through cancellation of your rental.
• It cannot be refunded in the event of no damage/ staining during your rental.

If you have any questions, feedback or issues with your order please contact First Date Rentals through one of the following contact options.

Instagram Direct Message: @Firstdaterentals

Email: admin@firstdaterentals.co.nz

We will aim to respond to your enquiry as soon as possible,

All purchases of 'for sale' items are final. 

These cannot be returned or exchanged. We describe any defects in the description & photographs. 

Our Privacy Policy can be visited here https://firstdaterentals.co.nz/pages/privacy-policy 

The obligations and liabilities of the parties incurred shall survive the termination of this agreement (the rental period) for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. Renters can only terminate the service/ agreement prior to us completing the packing or postage of your order through notifying us of cancellation. 

If in our sole judgment you fail, we suspect that you have failed, or may intend to fail, to comply with any term or provision of this rental agreement, we may terminate the agreement. If a service is terminated prior to initiating we will refund the party minus any outstanding debt to us. 

We reserve the right to refuse service to anyone, for any reason (of which we do not have to disclose), at any time. This includes: showing animosity or disrespect toward our staff, unfaithful behaviour during a previous service, failure to pay outstanding debt. 

Customers who are deemed to have acted disrespectfully or inappropriately towards our business or staff, including intentionally ignoring our communications, will be permanently banned. Additionally, customers who refuse to pay outstanding debts, leading us to use debt collectors, or whose actions have caused harm to us or other customers (orders) will also be banned.

We reserve the right to request additional Identification for any order placed. This may include providing a passport, drivers license etc. Should this information not be provided upon request we reserve the right to terminate the service. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.